Delivery & Return
Delivery
Areas served
-
Metropolitan France
-
European Union
Estimated delivery times
-
Metropolitan France: 5 to 8 working days
-
European Union: 6 to 12 working days
Shipping costs
Delivery is free to all our destinations (France and European Union).
Carriers
We select the most suitable carrier from:
-
Colissimo
-
Private Parcel
-
Mondial Relay
Order tracking
As soon as it is shipped, you will receive an email containing your tracking number to track your package in real time.
Returns & Refunds
Right of withdrawal (14 days)
In accordance with European legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without justification or penalty.
Return conditions
Returns are accepted if:
-
The item is in its original, new and unused condition.
-
The item is in its original, undamaged packaging.
-
The item has not suffered any damage caused by the customer.
-
The deadline of 14 days after receipt is respected.
Return procedure
-
Contact our customer service at contact@auberonparis.com to obtain a return authorization.
-
Carefully pack the item in its original packaging.
-
Ship the item to the address provided to you.
Return shipping costs are the customer's responsibility and will be deducted from the total refund amount. They are calculated based on the size, weight of the item, and the country of return.
Refund
Refunds are processed within 14 to 21 business days after receipt and verification of the item. You will receive a confirmation email as soon as the refund has been initiated.
Defective or damaged items
If you receive an item that is damaged or has a manufacturing defect, please contact our customer service immediately ( contact@auberonparis.com ) and attach photos. We will study each situation individually and propose a suitable solution (replacement or refund).
Responsibility and transfer of risks
Risks are transferred to the buyer upon delivery of the package to the carrier. AuberonParis cannot be held responsible for delays, losses, or damages caused by the carrier. In the event of a problem, claims must be addressed directly to the carrier within the legal time limits; our liability is limited to replacing the product or refunding in the event of proven loss.
For any additional questions, please do not hesitate to write to us at contact@auberonparis.com .
